Terms

General Information
We are Cool Flo Clothing Co. Limited, Lambton House, 38 Lambton Road, London, SW20 0LP. Company Registration number 8738623.

Cool Flo is a registered Trade Mark
These Terms and Conditions will apply between you and Cool Flo Clothing Co. Limited, when you purchase an item from www.coolflo.co.uk. Please read them carefully as your use of this website is conditional upon your acceptance of these T&Cs. From time to time we may amend our Terms and Conditions – it is therefore your responsibility to check for any changes upon use of the Cool Flo Clothing Co. Ltd site.

General Terms
Your contract for purchases made through www.coolflo.co.uk is with Cool Flo Clothing Co. Limited and you undertake that all goods ordered by you are for your own private and domestic use only and are not for resale.
You must be eighteen years old or above to use this site. If you are under eighteen, you may only use the site in conjunction with, and under the supervision of, a parent or guardian. If you do not qualify, please do not use the site.

You warrant that all details you provide to www.coolflo.co.uk for the purpose of ordering or purchasing goods are true, accurate, current and complete in all respects; and that the credit or debit card you are using is your own and that there are sufficient funds in your account to cover payment of the product(s) ordered. It is a crime to use a false name or a known invalid credit card to order. Anyone caught wilfully entering an incorrect or fictitious order will have their details passed onto the police.

You agree that e-mail can be used as a method of communicating with you.
Cool Flo Clothing Co. Ltd reserve the right to terminate our agreement with you and to suspend or terminate your access to the site immediately and without notice to you if:
•    you fail to make payment to us when due.
•    you breach any of our terms and conditions.
•    when requested by us to do so, you fail to provide within a reasonable time frame, sufficient information to enable us to determine the accuracy and validity of any information supplied by you, or your identity.
•    we suspect you have engaged, or are about to engage, or have way of being involved in fraudulent or illegal activity on www.coolflo.co.uk

Privacy
All confidential information is held securely. Once you have purchased with us, from time to time we would like to send you our latest merchandise and special offers information by email. If you ever change your mind regarding this, please contact our team on customerservice@coolflo.co.uk.  Customer details are not passed to third parties and are used only in accordance with the Data Protection Act.

Cookies
This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third party applications like Google Analytics.
As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others, although this may prevent you from taking full advantage of the website. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or taking a look www.aboutcookies.org which offers guidance for all modern browsers.

Product Descriptions
Whilst every care is taken to ensure that product descriptions and specifications are correct, there could be slight variation in colour representation on the website due to computer hardware/software at the user end.

Indemnity
You agree to indemnify us against any claims, losses, liabilities, damages and expenses (including legal fees), arising out of your use of this site.

Jurisdiction
The Contract will be governed by the laws of England and Wales and the parties to the Contract submit to the jurisdiction of the English Courts.

Consumer Rights
None of the above Term and Conditions affects your statutory rights.

Despatch

We will endeavour to ensure that all items listed on our website are in stock, but we cannot guarantee this at all times. The publication of the products on this site does not constitute an offer for sale. Orders are usually processed and products despatched within 2 working days from receipt. If for some reason we cannot despatch your order within 7 days, we will contact you via email with an estimated despatch date and offer you the option to cancel the order.
 
Prices and Tax
The price shown for the goods excludes postage and packing unless specifically stated.
 
Shipping
All items will be sent via a Standard First Class (UK) or Standard Airmail service. Should you wish for your goods to be sent via a different method, please contact us directly with your order on customerservice@coolflo.co.uk  and we can work out costs on an individual basis for you.
Our postage charges are based on the weight of orders and will be automatically calculated at the point you enter your address on the Cart page. Postage is calculated per 100g (including picking and packaging costs) up to a total of 2kg and broken down into the following regions:
  • UK
  • EUROPE
  • REST OF WORLD

Orders over 2kg will usually be despatched in separate parcels (as will orders consisting of caps and/or larger garments).
Orders weighing between 2kg-6kg are free to UK addresses only.
Orders weighing over 2kg and up to 4kg are charged in additional 250g increments, and those between 4kg to 6kg are calculated in 500g increments to overseas addresses.
All postage costs will be revised annually in line with UK Royal Mail prices.

UK Orders
Our goods should usually arrive within 1-3 working days (this is from the date of despatch when the goods leave our warehouse). However, please allow a little longer for deliveries to the Scottish Highlands and Islands, offshore locations and Northern Ireland. If you have not received your goods within 7 working days, please send us an email customerservice@coolflo.co.uk.

European Orders and Rest of World Orders
For any delivery outside of the UK, you will need to allow longer (approx. 5-14 working days from despatch) before you receive your goods. Occasionally Customs hold items for additional checks, which can delay things further. Delivery to Rest of World and non-EU countries may result in import duties payable on receipt of the goods. You will be liable for these duties.

Payment Processing
All payments on our website are currently made via the PayPal system. You do not have to have a PayPal account in order to make a purchase from our site (follow the instructions on the PayPal Payment Page for Credit/Debit cards). Payments will appear on your Credit Card/Bank Statement as “PAYPAL COOL FLO” which is the Merchant Name for Cool Flo Clothing Co. Ltd.

Cancellation and Returns
We hope that you are entirely satisfied with your purchase; however, should you wish to return an item we will be happy to exchange or refund it within 30 days of receipt.

Please download this Returns Form and follow the instructions included.

The item must be returned to us in its original condition with all of the packaging, labels and tags intact. We will only refund postage costs if the item is faulty or we have sent the wrong item. Always get a Proof of Posting Certificate from the Post Office too as we cannot be held responsible for goods lost in transit.

Please allow up to 7 days for postal returns to be processed. For more details please contact orders@coolflo.co.uk