We hope that you are entirely satisfied with your purchase; however, should you wish to return an item we will be happy to exchange or refund it within 30 days of receipt.

Most orders are posted from our London N18 depot, so please use the form and sticker that was enclosed in your parcel. The full address is below:

Cool Flo Returns 
Unit 35, Nobel Road,
N18 3DW


If your item was mailed from our Cobham unit (please check 'from' label on parcel), please use the form below.

Please download this Returns Form (Cobham) and follow the instructions included. 


The item must be returned to us in its original condition with all of the packaging, labels and tags intact.

Goods must be returned at your cost. We will not refund postage costs unless the item is faulty, or we have sent the wrong item. We recommend that you use recorded/signed for delivery to return any item/s to us.

Always get a Proof of Posting Certificate from the Post Office – we cannot be held responsible for goods lost in transit.

Please allow up to 14 working days for postal returns to be processed.

For more details please contact


Click to see Cool Flo terms & conditions.