We hope that you are entirely satisfied with your purchase; however, should you wish to return an item we will be happy to exchange or refund it within 30 days of receipt.


If your item was mailed from our Cobham depot (check 'from' label on parcel), please use the form below.

Please download this Returns Form (Cobham) and follow the instructions included.


If your item was posted from our Enfield depot, please use the form and sticker that was enclosed in your parcel. Alternatively, you can you use the link below to print again.

Please download this Returns Form (Enfield) and follow the instructions included.


The item must be returned to us in its original condition with all of the packaging, labels and tags intact.

Always get proof of posting as we cannot be held responsible for goods lost in transit.

Please allow up to 7 working days for postal returns to be processed.

For more details please contact


Click to see Cool Flo terms & conditions.